Terms and Conditions

After we confirm your date and time, we will send you an invoice.  If we need to adjust your time, we will contact you right away.  A deposit of 50% is due upfront.  Final payments must be submitted 7 days prior to the party.

CHURCH, SCHOOL, NON-PROFIT AND CITY EVENTS:

After you confirm your booking and pay your balance, let us know if you would like promotional materials, W-9 or Liability Insurance documents emailed or if you need our staff to fill out any vendor information.

REFUND/CANCELLATION POLICY:

A valid credit card or debit card is required to guarantee and pay for your reservation. There will be a $50 cancellation fee for all parties or events canceled within 14 days of the event. NO REFUND in the event of reservation being canceled within 7 days of your event. We will make every effort to postpone your event once, with no penalty; to another date should cancellation be necessary. 

PRIVACY POLICY:

Sector Zero Laser Tag is committed to protecting your privacy. We use the information we collect on the site to make bookings as simple as possible and to enhance your overall experience. We do not sell, trade, or rent your personal information to others.

TIPS:

The Game Coach is there to make sure that your group is making the most of our high-tech fun. He tutors, inspires and entertains. Tipping for good service is a great idea, but not required.

TRAVEL SURCHARGE:

Our primary service area is a 30-mile radius from Rockwall, TX 75087.  We also service a areas outside our primary area for an additional fee (up to 75 miles from 75087).

BAD WEATHER:

There may be occasions when the weather does not cooperate with your scheduled party. In the event of severe weather (lightning, very high winds, flooding and/or extremely heavy rains, snow or ice) we may (and reserve the right to) reschedule your service to guarantee the safety of you, your guests, our staff and equipment. If the threat of severe weather threatens your party and you are aware in advance (pending or anticipated snow storm, tropical storm or hurricane) please contact us to reschedule your party.

SUPERVISED CHILDREN:

Sector Zero Laser Tag does require a parent or responsible adult to be accessible at all times. Guests 17 and under require a parent or guardian be on property and within contact of the game coach should a need to contact them arise.

ALCOHOL/DRUGS:

You may serve alcohol at your event or party; however, we reserve the right to refuse, cancel or cut short any party or booking when alcohol is being served. Drugs of any sort will not be tolerated in or around the Sector Zero Laser Tag equipment. Any observed use of illegal narcotics or legal narcotics used in an illegal manner will result in the termination of the party immediately.

DAMAGE/INJURY:

Sector Zero Laser Tag or any of its employees will not be responsible for any damage to property. This includes both above ground and below ground property/equipment damage. Additionally, Sector Zero Laser Tag reserves the right to charge the client’s credit card for damages to equipment resulting from the careless or willful damage of same by client’s guests. Sector Zero Laser Tag or its employees assume no responsibility for any injuries sustained on the clients property or their designated location. All liability for damages or injuries is the sole responsibility of the client and/or host.

PICTURES:

While your party is in effect, the Game Coach will be taking pictures. You will then be able to view these pictures on Sector Zero Laser Tag’s Facebook Fan Page and copy them to your files. If you do not want our Game Coach taking these pictures or posting them on the Fan Page please notify us via email prior to the party. This is a service we provide to our guests so they can be sure to capture their party as it happens.